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      QVC

      Parte di QVC Group

      Azienda coinvolta

      Recensioni su QVC

      Not a good company to work for - Recensione dipendente - Customer Service Representative (CSR) presso QVC

      2,0
      6 ago 2025
      Customer service representative (csr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Was able to work remote

      Svantaggi

      The data system was very old, always having issues with error messages. The customers were mostly upset about the new changes of the product & company. Had to rely on different departments of the company to get a answers to questions, answers would take usually 3-7 days and they would not contact the customer back. The customers had to call back. The KPIs rankings were hard to meet with the system issues and the upselling.

      Esplora altre recensioni su QVC

      5,0
      21 giu 2026
      Order service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexibility to work from home.

      Svantaggi

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20 giu 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Only pros - wfh and you get a nice discount

      Svantaggi

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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