Managers Chasing KPIs - Recensione dipendente - Field Service Engineer presso Quadient

2,0
26 lug 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible work schedule. Decent 401k plan.

Svantaggi

Where do I start? Service managers act like Lords protecting their fiefdoms. Most were grandfathered in after Quadient's massive purchase of dealerships. Zero chance for advancement unless you're related to a manager.

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Risposta di Quadient
5y
Thank you for sharing your thoughts with us. We value all feedback and are always looking to improve our work culture for our employees. KPI's are a critical tool we use to measure performance of our teams. Specifically, we use them to identify areas in which we can improve. It ensures we maintain our World Class customer service goals. Regarding the Field Service Career Path: we've just completed an exercise that considers the whole career trajectory of a Field Services Technician, outlining the process for promotion and skill sets required for promotion. This work is currently under review and should be released soon for implementation. Should you have any other thoughts around this topic, please feel free to reach out to us at: employeeexperience@quadient.com.

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5,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits and great people.

Svantaggi

Really big company so there are a lot of hoops to jump through if you want to get anything accomplished.

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Risposta di Quadient
4w
Thank you for your feedback! We value hearing from employees and use these insights to keep improving how we work together.
2,0
28 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Manager Flexible work hours Other sales members

Svantaggi

The company itself isn’t performing. Nothing works and heavily rely on your analyst. They won’t fully train AE’s on software solutions. analysts or at least mine was absolutely terrible. She would continue to overpromise and under deliver on almost every call. Investments into parcel lockers and softwares are not panning out. If you look at financials, they continue to refinance their debt, which in most situations is never good. They recently bought out their competition in parcel lockers but will have to take on their customer agreements. There’s a reason why the lost the initial opportunity. As Amazon is offering subscription lockers while Quadient requires the customer to purchase and still have high monthly costs. The company will continue to reorganize until it finds its path. For the most part, it’s an old communication company that relied on physical sales. This has to drastically change, but with current management and solutions it can’t.

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Risposta di Quadient
4w
Thank you for sharing your feedback. We are glad to hear you valued your manager, colleagues, and flexibility during your time with us. We also appreciate your perspective on strategic execution and want to reinforce that we remain committed to continuously strengthening how we operate and support our teams.
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