Vantaggi
You will be left alone.
Svantaggi
All of this text is my opinion. This company has super cliquish management, everything is decided in secret with no regards to employee input. Suggestions for improvement are ignored. Every department works in silos and does not wish to help each other, especially between customer service and "procurement specialists". They actually go out of their way to make everyone's job harder; difficult to get inventory and maintain promised delivery dates to customers. Proactive communication between departments is non-existent, it’s all reactionary. Oftentimes you hear “that’s not my job, I’m not going out of my way to tell her anything”. The corporate leadership role for the customer service department has been vacant for more than 3 years as the two previous hires could not implement any changes and left the company within a year. There is no system to track customer satisfaction, for example, if orders are shipped on time and as ordered. Mistakes made (late deliveries, no inventory or stock out, etc…) are often not recorded in the ERP system for fear of retribution or alienation from the concerned people or departments. Therefore, nothing ever improves, the same mistakes are made repeatedly. Upper management constantly repeats the mantra that "we're family here" so that employees may feel scared to report unethical behavior about managers and colleagues. Upper management fools themselves into thinking that because they pay big money to belong to GPTW, that they are a good company. Most employees do not submit honest feedback in “anonymous” surveys for fear of retribution. Some employees are dating each other which would tend to create ethical dilemmas. Company outings/meetings are heavily focused on alcohol, you’re expected to drink with each other and customers. Many managers have no university education and inherited their roles for being with the company the longest; poor writing skills are the norm making the company look unprofessional. Many employees have been with the company for 20+ years and started as customer service reps who “earned” the role of sales. The company literally has a “dinosaur club” (a name they chose without realizing that it’s pejorative and technically illegal in the US to call a long-serving employee a dinosaur) to celebrate employees being with the company the longest. Nothing is discussed honestly, everyone lies to each other to maintain an illusion.