It has been Good - Recensione dipendente - Call Center Sales/Fronter presso Quality Resources

I loved my job, very good workplace.

Closed after 20+ years, 400 people were let go, very sad day.

Simple Job if you have some talent. The call is scripted, so it is really a voice personality position, rather than actual sales. Great training; Zephen really knows his stuff and is always willing to teach you, if you have the interest.. His training will sharpen your skills and get you to bonus level. As GM Mike White always said: It's not rocket science. If you're not hitting bonus right out of the gate, there are other positions sometimes available more suited to your skills.

Management insists on work environment being unnecessarily chaotic. Blaring, angry rap music and a noisy rave/night club environment, with managers and team mates yelling over it, instructing workers to stand, sit, stand, sit, and generally breaking concentration of serious professionals who are trying to focus on listening to customers, and maintain a calm courteous demeanor in order to read them, and repond correctly in order to make sales and bonuses. Rookies get the candy, the fresh material first. The senior reps and high rollers get the list after it's gleaned. Be prepared for 80% of your customers to be hostile; your deescalation skills will be vital to your paycheck .