Great Product, Great Company, Broken CS Department - Recensione dipendente - Customer Success Manager presso Qualtrics

1,0
16 gen 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Coworkers are some of the best - very high caliber. Excellent facilities. Great health benefits.

Svantaggi

No link between performance and opportunities. No career path. No role or responsibility changes with promotion. No learning opportunities. No clear rubric for advancement. Extreme favoritism, particularly in promotions. CS leadership take all the credit for the good work of their team, but can push off anything bad back to the individual. It is a low-risk, high-reward game for them and a potential dumpster fire for those that work hard below them.

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5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Svantaggi

A lot of change can be frustrating at times, but necessary

1,0
18 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Free lunch and that’s everything

Svantaggi

* No company vision * Pay is mediocre * Lack of growth opportunities * HR is TRASH! You will not be heard nonetheless * Sales driven, which is fine, but that changes every decision the company makes * Lack of product direction mainly because management sucks!! They cannot even prepare a decent product strategy document for a given FY. They ask the L4-L7 levels to come with product goals that they think are important! As long as you produce a BS concept on AI for your product, you are a star, you don’t have to even deliver it! Success metrics are only for the papers, they don’t care if they’re generating any revenue from it!

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