Great business outlook. Increasingly difficult/challenging place to work - Recensione dipendente - Customer Success presso Qualtrics

3,0
9 lug 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Qualtrics is thriving and still has a long way to go in terms of growth. We're well-positioned as a leader in our category. Working for an industry leader has many perks on its own. Our customers are some of the most emblematic brands in the world. That's something you won't miss at Qualtrics, which was important for me coming from a top-tier consulting firm. Compensation is competitive and it's great to see a shift towards helping employees feel ownership by awarding equity as compensation. Perks and benefits are fairly standard for any good tech company. Although our health insurance has gotten significantly worse since I started here. Our founder is also the Utah Jazz owner, so we occasionally get to attend games. The Qualtrics suite if you're lucky. Finally, the experience bonus is one of the most unique things here. You get a $1,500 annual bonus that can only be spent on an experience. It gets people to try new things or travel to new places. We are making a lot of improvements on the DEI front. It's always discussed in our leadership meetings.

Svantaggi

Work-life balance is something we pay a lot of lip service to, but that keeps getting worse. It's a pretty intense job and it feels like you're on-call all the time. That's weekends, vacations, out sick, etc. Remote work is also going away, partially. There have been clear indications from senior leadership that there's some lack of trust in our ability to continue to operate effectively without coming to the office regularly. This one stings. There are some serious growing pains we're experiencing after the IPO. A shift at the senior level management towards short term profitability and quarterly earnings. We talked a lot about this prior to the IPO, how being a public company wouldn't change us and we shouldn't let the IPO distract us. It fees like our brand and values are getting dilluted in the pursuit of growth. I'm not sure whether it's related to the IPO/SAP Acquisiton or not, but benefits have gotten more expensive, promotions are rarer than ever and it's very political. I hated a lot of what I had to do to be promoted and wouldn't do it again. We've also gotten clunkier in our execution. Some of it is CYA now that we're a public company, but a lot of it is run-of-the-mill corporate red tape. Our values, culture, and products used to be what attracted and kept people here. Now, it's more comon to hear money and the vesting of equity shares as the main reason to stick around. After many years here, it's very sad to see.

Esplora altre recensioni su Qualtrics

5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Svantaggi

A lot of change can be frustrating at times, but necessary

3,0
27 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Svantaggi

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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