High caliber ‘24 company with bottlenecking ‘04 processes - Recensione dipendente - Customer Success presso Qualtrics

3,0
28 dic 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

TLDR: unique perks ideal for dog owners and families, good logo for a resume, caring middle management, willing to change. Experience bonus, dog friendly, top-tier subsidized onsite daycare ages 3 mos to <5 years, locations all over, catered lunch everyday, gorgeous office spaces, above average work life and supporting families, willing to pivot to stay growing, competitive pay, quality mid-level managers, and unique programs for higher achievers

Svantaggi

TLDR: Sr leaders deflect instead of owning blame and doing something about it. Employee development and customer experience are neglected/not prioritized. Laggers in most internal categories. Poster-child for talking instead of doing Sr. Management frequently blames macroeconomic/extenuating circumstances for poor performance, lack of support for employees-middle mgmt, and ever-harshening/moving metrics and targets. All of which result in rapid burnout, directionless trajectories for careers and department, and the programs to enable personal & professional advancement are mediocre and not prioritized. Benefits are top notch but fall behind in the enterprise space and even other local tech companies. OKRs are might help startups, but they more often then not create bottlenecks from incomplete programs and ideas, unnecessary additional layers that don’t communicate well, or even admin rights to dif systems that leave when people leave the company. Promotions/raises are unreasonably unattainable

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5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Svantaggi

A lot of change can be frustrating at times, but necessary

3,0
27 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Svantaggi

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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