Vantaggi
Teammates - my peers have been intelligent, driven, and helpful. I have developed personal connections that will impact my long-term career. Industry - customer experience and employee experience are fundamentally positive concepts. You can feel good about the work you do because the ultimate goal is to make companies treat customers and employees better.
Svantaggi
There have been an abnormally large number of negatives working for Qualtrics. Toxic Positivity - a large majority of the company would prefer you act positive and enthusiastic all the time, even if there are problems to be solved. Bringing up problems gets you labeled as difficult to work with and can negatively impact your career progression. You also wind up getting ignored a lot. Product Roadmap - the leadership and strategy for the product is severely lacking. For a technology company, it’s a bad sign when there isn’t a clear strategy and path forward. ChatGPT and other LLM-technologies also represent an existential threat that leadership doesn’t seem to acknowledge. Arrogance - most middle management or senior level employees believe they are such experts in experience management that they often talk down to customers and coworkers. Even if you join from a competitor, they will make sure you understand that they are the experts and your previous experience does not count. This was not specific to one team; it is a characteristic broadly across most customer-facing roles. Customers often get frustrated by this arrogance because experience management theory doesn’t always align to the practical implementation that customers are experiencing. Pay - excluding engineering and excluding Utah-based employees, the pay is average. Various benefits, including health benefits, are quantified and accounted for when talking about compensation, even if other companies only use your base salary and bonus by comparison. It is a disingenuous way to artificially inflate your compensation. Resistant to Change - the company is constantly talking about the past. The hyper growth era for the company is over but most tenured employees refuse to adjust their mindset to the current state of the company. Tenured people get promoted into roles because they might be able to guide the company back to where it was 5+ years ago, when the reality is that new voices and skillsets are desperately needed. There are also a lot of people (~30%+) that have never worked for another company in their career.