Great place to work - Recensione dipendente - Customer Service Manager (CSM) presso Qualtrics

4,0
13 feb 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work life balance and great perks

Svantaggi

Lots of change in the org

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Risposta di Qualtrics
1y
Thanks for leaving a review! Work/life harmony is always something to be getting right, and I love hearing that you're experiencing that. Change is pretty present for the Qualtrics team overall. We're going through a transformational time - which, while exciting, does mean we're having to be pretty nimble as a team. With the focus being on continuous improvement (for us and our customers), we'll continue to need to be nimble even when some of the larger organisational shifts settle.

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5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Svantaggi

A lot of change can be frustrating at times, but necessary

3,0
27 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Svantaggi

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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