22 apr 2018
Dipendente anonimo
Risposta di Quick Connect Computer Services
7yThanks for the feedback. You are correct – we do work six days a week. We find that it is necessary to provide excellent service to our customers. Customer Service is our #1 goal and I am PROUD of our success and track record. I am grateful to have all of my employees, but yes, “Good Morning” is non-negotiable when in the service business.
Admittedly my management style is direct. I regret that you perceived this directness as anger or hostility. Moving forward, I will be more mindful of this issue. My point of view with regard to micro-management is that I am eager to be hands-off the moment an employee demonstrates an aptitude for attention to detail. We have been in business 20+ years and strive to set employees up for success but this is technical work and not everyone has the requisite tools or mindset to excel in the job. It is my job to ensure those that work here have a positive attitude and are capable of working at a high level.