Restoration Hardware is an innovative place to work with fun associates and clients. - Recensione dipendente - Sales Associate presso RH

4,0
4 ago 2011
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people that are working at the stores are really vibrant and great to work with. The dress code was recently changed and employees are now allowed to wear jeans - think "high-end hipster". The company reinvented itself, and is now seen in the leading design magazines; this attracts more customers and designers, hence, you are always working on something. The pay and benefits are competitive with other businesses. There is a lot of updated technology that streamlines all the systems - it makes working with merchandise and customers much easier. The customer service department has the nicest people that are able to help with anything and everything. The leadership teams - both in the store and in the field - is top of the line; they listen to your ideas, they work with your specific schedule, and know the balance between being your boss and your friend.

Svantaggi

Sometimes your schedule will have an abundance of hours, or no hours at all. There are times when information that is passed down is repeated to the point that it is overkill. At times, it might seem like sales goals are more important than actually helping out the clients. Due to the brand reinvention, it seems that the company is looking to hire more people with design backgrounds. The company tends to spend a lot of money on distributing pointless information or having information sessions that are too overdone.

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5,0
3 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Svantaggi

no cons at all for rh

4,0
20 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Svantaggi

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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