Terrible place to work - Recensione dipendente - Assistant Manager presso RH

2,0
15 gen 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You receive a 40% discount on merchandise.

Svantaggi

Restoration Hardware thinks that it is something that it is not. It describes itself as a cutting edge interior design company, when really it is just a furniture store at a mall. The quality of the pieces are not worth as much money as they charge, and the whole attitude of the company tends to attract rude customers. They don't hire enough staff to carry the work load, and the upper management is sneaky and tends to do things to benefit only the management while hurting the rest of the staff. I couldn't get out from under this company fast enough.

Esplora altre recensioni su RH

5,0
2 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Experience working for on of the leading innovators in the design industry.

Svantaggi

The scheduling department being in a regular call center and not the gallery

4,0
20 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Svantaggi

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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