It’s alright - Recensione dipendente - Customer Service Representative presso ROI Call Center Solutions

3,0
15 lug 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My supervisor, hours, remote, policy on abusive customers.

Svantaggi

It took over 8 months to get benefits I was told I would get right away, advancement was impossible without a lot of seniority, pay was not great for the job.

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5,0
12 mag 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible Remote Work Good leadership

Svantaggi

Not many to mention here

1,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work opportunities, really is the only Pro.

Svantaggi

Poor communication, lack of transparency, limited employee support, and an overall culture that left me feeling undervalued. I would not recommend working for this company based on my personal experience. During my employment, I witnessed what I believed to be the creation or alteration of documentation to justify employee terminations after the fact. I was also instructed to participate in preparing documentation that, in my view, did not accurately reflect events or the timing of performance issues. This raised serious ethical and legal concerns for me. Beyond that, communication from management was poor, coaching was inconsistent, and employees often felt disposable rather than supported. Performance expectations seemed to change without clear notice, and disciplinary actions lacked transparency. When my own employment ended, the process felt abrupt and unfair. Despite my efforts to perform my job, I was left feeling that the outcome had been predetermined rather than based on an honest evaluation of my work. If you are considering employment here, ask detailed questions about documentation practices, performance management, disciplinary procedures, and how termination decisions are made. Keep copies of your own records and communications. This review reflects my personal experience and is intended to help others make an informed decision before accepting employment with this company.

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