Save yourself! - Recensione dipendente - Account Manager presso Rakuten

The AM role is astonishingly dull. There's not one employee that's excited to be here, this includes the Senior Managers, Directors and the MD too. Not only is there a lack of buzz in the office, but the entire management team seem to lack true management experience. One example of this is the blame culture each employee seems to dish out and surprisingly I’m seeing most of it come from my Director! Not everyone is skilled enough to manage processes or lead people. Just because someone is good at what they do does not mean they will be a great manager, and that’s perfectly OK! The people who have some sort of say of what goes on here are not fit to lead in any way, shape or form. This every so clear given the high turnover and low employee morale – all which is VERY VERY present here! Being a new employee here and seeing the amount of skilled employees leave makes me see the true colour of this company – in all honesty, something I wish I had never become a part of. There isn’t an employee that’s staying that I truly admire or think “I can learn something from you”. I don’t look up to the MD, if fact I think he knows nothing of what goes on in the office or within the industry. The guys from DC Storm seem very bright but how could they not see through the crumbling façade of which is Rakuten? They didn’t make an educated decision in joining Rakuten. Poor chaps. Above all else, I hope they can have some influence on turning this place around because it’s clear the MD or Directors have no idea how to do that. When good workers see people who do not contribute as much as they do or they see schmoozers who do little but socialize OR SLEEP with a particular person land positions they don’t deserve, it’s much like a slap in the face. Especially when those workers are staying until 21:30, not taking holiday, rallying the team and exceeding expectations the last thing they want to see is someone just waltz in and take a senior position, and then you have the audacity to put them in a leadership position over experienced workers. Come on! And please don’t even get me started on the pay here. You want to the best, well then pay your staff accordingly!