Lack of Support and Compassion - Recensione dipendente - Technical Support presso Real Geeks

During the COVID-19 crisis the leader of the company told the support team that we were lucky to have jobs and we should work harder to make sure we keep our jobs. This was very intimidating and stressed me and all our co-workers. We are responsible for re-selling the customers on the product after they sign up because the sales team doesn't take the time to make sure they know what they are signing up for. The support team is blamed for cancellations if we can not save the sale of frustrated new customers. The sales team is not held accountable for the customers lack of knowledge of the product. We are also constantly dealing with frustrated customers mad about the product not properly functioning. Management doesn't seem to care about the issues mentioned above. There would be a mass exit of employees if we were not in the middle of COVID-19 crisis.