Store Manager - Recensione dipendente - Store Manager presso Red Finch Rental

Flexible Schedule nice work environement

Long work hours no bonus

There is no need or demand to work outside of business hours.

The owner/CEO maintained extremely tight control over nearly every aspect of the business and did not trust employees to do their jobs independently. At the same time, he was often absent from day-to-day operations and difficult to get ahold of when issues came up that required his approval or involvement. As a result, employees were not given access to even the basic tools needed to do their work effectively. For example, employees were never given a key to the mailbox to retrieve orders sent in for processing, which caused delays; access to the store management software (Shopify) was heavily restricted; and employees had no ability to make simple purchases for even basic expendable supplies when needed. Employees regularly brought operational concerns and supply needs to the owner, and while those concerns would usually be acknowledged in conversation, there was very little follow-through unless employees repeatedly reminded him. Even then, requests were often only partially addressed. In one instance, a list of needed supplies was submitted, but only one item was ordered, and it ended up being the wrong item. The biggest concerns involved payroll and compensation. Payroll was frequently late, and there were occasions where checks bounced. There were also consistent issues with how hours were calculated. For example, if an employee worked 80 hours and 30 minutes in a pay period, it would be entered as 80.3 hours instead of being properly converted to 80.5 hours, resulting in underpayment. There were also issues with overtime pay. Employees were hourly, non-exempt employees, but overtime hours were paid at the standard hourly rate rather than at time-and-a-half. Because the company was very small, employees were able to compare paychecks and experiences directly, and these issues were not isolated incidents. Full-time employees were offered medical, dental, and vision insurance, along with a 401(k) match, although the insurance plans themselves were fairly limited. Overall, it felt like the owner was unwilling to delegate responsibility or trust employees with even routine aspects of the business. The company continued to function largely because employees genuinely cared about the quality of their work and about helping customers, despite the ongoing operational frustrations and management issues.