Vantaggi
Work from home, PTO is ok
Svantaggi
Company is focused on their sales figures only, how you get there is less important. In meetings they basically do a sales pitch to the employees about all the people they’re helping. Then outside of meetings if you spend too long actually helping a customer, it counts against you. That’s because every activity you do has a time value and at the end of the day you have to have tracked 7 hours worth of work in an 8 hour day. So it doesn’t matter how much your customers like you or how much you’ve helped them, if you’re not hitting those numbers, you’re in trouble. They’ve turned this into factory work. You do the job you were hired for, you can go above and beyond but it won’t translate to pay increases. Also most leadership positions are family members so don’t expect to move up to a new position.
Most support positions are now being filled by overseas contractors in Pakistan and South America so its obvious they’re pinching pennies where they can but its not for lack of business, it’s to maximize their profit.
In short, as an employee, you’ll be pushed to give everything you can and they’ll squeeze every last drop of productivity out of you with little to no reward. They when you burn out, they’ll say you couldn’t cut it.