During my time at the company, I found the work environment within the Customer Service (CS) team to be highly clique-driven. If you were not part of the inner circle, collaboration and daily interactions could become unnecessarily difficult. Further, I experienced ongoing challenges with respect, communication, bullying, gaslighting comments infront of groups of people (coworker, stakeholders, management) and inclusion, including being consistently undermined in meetings and sidelined in key discussions.
Efforts to raise concerns through proper HR channels did not lead to meaningful resolution, and unfortunately, I felt there was a lack of accountability. To be exact, the report was made public knowledge and the group would now refer to me as a snitch and taddle-tale, in meetings, in conversation, when surrounded by people, and the bullying and gaslighting stepped up even further with no boundaries and no support. After my departure, there was a significant delay in finalizing my pay due to an administrative oversight, which added to an already difficult experience, taking over 3 months to receive my final pay.
