Vantaggi
The pay is reasonably competitive and the benefits are OK. Very little micromanagement but this can work against the employee as well. There is almost always free food available and lots of little benefits like a small Christmas bonus.
Svantaggi
First of all, do not expect to be hired to a permanent position unless you have been a temp for six months first or you have a family member or friend high up in the company. Nepotism runs rampant and there is WAY too much "I'll tell my daddy about this" going on. Stress is extraordinarily high, due mainly to extremely large work loads because of under-staffing. Most employees must work 10-20 hours of overtime every week just to get their work done. This was a constant complaint in the department but the only response ever received was that hiring more people was "not in the budget". There is absolutely no legitimate training provided and you will learn by watching other people and then by making mistakes, which you will then get in trouble for. Dealing with the satellite divisions is terrible, as half the time the correct contact will not even respond to you and you will have to escalate the situations to the highest level of management at these places to get anything done, which is a ridiculous waste of time. Many of the job-related problems could be easily fixed with updates to software and procedures, but these suggestions are nearly unanimously shot down by the IT or executive departments as too expensive or not worthy of approval (even if they are approved, they take 6-12 months to implement after which more problems have already taken their place). The management is horrendous at all levels, even the executive. Every single one of them will push off their work onto their employees on a daily basis and act as though this is part of your job if anyone complained. Meanwhile, the only work they do is go to meetings all day long, where they do nothing but sit on their phones and laptops and do not even pay any attention to what is going on. They are making upwards of $100,000 a year but can barely even utilize Microsoft Outlook. They have absolutely zero technical skills and could not do the job their employees do if they had a gun to their head. Whenever a mistake is made on a case (even if the mistake is not yours), you WILL be blamed for it by management and have to take the blame when speaking to the customer, because "the customer does not care about excuses". They whine constantly about the most basic parts of their jobs but make a giant deal out of any complaints that may come their way from their employees. When you have finally achieved a point where you could apply to transfer out of the department, they will make up things to write you up for so you can't leave. Dealing with them was truly the worst part of this job. Really, it might seem like a good opportunity at first light, but make sure you talk to the other employees honestly before committing to this company. They WILL be honest with you about how backwards the company is, whereas the management will LIE to you to make themselves look better and to get you in the door. DO NOT BE FOOLED.
