Great coworkers and pay, but poor organization and staffing - Recensione dipendente - Technical Support Agent presso Retail Imaging

I have worked for major corporations up until this point. There is nothing like working for a smaller, independently owned business. The value and respect for employees is like nothing I've seen.

Pay is a little on the low side. It's not horrible, but similar jobs can be found for higher pay.

-Good starter job to get experience if you can deal with all the negatives. -Generally pleasant work environment -Employees outside of upper management are friendly and helpful. -Benefits, outside of pay, were good. -Good work life balance for the call agents.

-Low pay: With little room for improvement -Unresponsive and secretive command structure: Reported problems are rarely resolved in a timely manner, if at all, even when repeatedly reported. Management is very secretive, one example of many; An account managers went missing for 3 weeks before they told anyone what was going on or implemented a workaround for the escalations that person handled. -No Loyalty: Management will tell you; “You are doing a good job” every day, then lay you off without no warning or adequate explanation. The normal employees are trustworthy, but management is not. -Hypocritical Management: Despite them demanding 2 weeks’ notice from you for vacation, sick days, etc, they do not provide you the same courtesy, often denying vacation with no adequate explanation while taking sudden vacations themselves, or responding to your requests mere days before its due to the point you can’t schedule anything with certainty. -Lack of documentation: Their wikis and databases are regularly well behind current needs, and training covers only a small fraction of what is needed. This forces already underpaid co-workers and overworked account managers to pick up the slack and teach new employees on the fly. -No Job Security: Recent layoffs and downsizing, manager admitted the company is in a bad place.