Customer Service - Recensione dipendente - Customer Service Manager presso RetireMed

client focuses open to new ideas continually investing in people, processes and technology

seasonality of the business can make things challenging

Office building in a good location. Easy to get to.

The maturity level of the CEO and the CFO are noticeably deficient. This leads to cliques and unequal treatment. They don't really want to hear ways to improve - they just want to be affirmed. Concerned with the way compensation is treated - definitely a push to promote certain plans/companies over others based on contracts - meaning we weren't really focused on the needs of our clients. Have seen people pushed out who were very competent, but who didn't toe the "company line". Weird synchronicity with a local insurance broker who "used" to own a part of the company. Seemed like a great fit at first, and then the mask started to slip. Would not recommend. (At one point they were encouraging current employees to leave positive GD reviews to balance out the others. Have no idea if that is still going on, but something to keep in mind.)