Sums up to 1 sentence: Lack of respect for the analysts and agents.
1. Lack of work-life balance (shifts are being managed in a very strict way, work on weekends is a must, late shifts and night shifts. All of those subjected to business request rather than having actual sense)
2. Downgrade of salary raises and bonuses
3. Inexperienced middle management - most of the decisions relate only to new means of control, generating more pointless rules or spreadsheets.
4. TLs are basically project managers - engaged in so many additional projects that it makes it virtually impossible to manage the people they are leading.
5. Stated core values of the company are not being implemented into the actual day to day operation of the department.
6. A great deal of micromanagement and focus on automated tools to verify work - the tools utilized are highly intrusive.
7. FinCrime Dept is purely KPI driven - no need to excel or offer anything else - just keep KPIs high.
8. Lack of recognition of individuals - including the fact there is no formal acknowledgement of additional tasks performed by an employee - even long term ones.
9. Unclear career path
10. In most instances there are very few policies and regulations available - in most instances, the analyst has to come up with a solution.
11. Chaotic environment
Many of the issues raised in the media articles remain.