CSM - Recensione dipendente - Customer Success Manager presso Rhythm Software

I honestly never thought I'd enjoy getting up everyday to work, joining the Rhythm team changed that for me. This team consists of some of the most amazing, intelligent, and welcoming people I've ever had the pleasure to work with. I'm really happy with my decision!!

None that I can think of

The individual contributors are great Flexible work The actual role and responsibilities are fun

Going downhill. Too many personal relationships between leadership, "HR", and staff influence day-to-day dynamics. The customer support team bears the brunt of problems, since they are overwhelmed by support tickets and issues that rely on a single individual to resolve, which isn't a sustainable approach. Leadership seems overwhelmed and it's trickling down.