Way more responsibilities than me tioned in the interview - Recensione dipendente - Customer Service Representative (CSR) presso Rigdon

Great culture, health insurance, short term and long term disability, retirement and other great benefits. Great culture and pay!

Work in the field is physical and some work is outdoors and is challenging when dealing with weather.

This is a fully remote position. Can be a foothold to build experience in the trades. Wages are okay.

Clearly an MBA has never touched this business. Very blue collar and unprofessional. Rigdon Inc. does not hold team meetings or one-on-ones. Supervisor feedback is absent. Communication is often short, vague, and unfriendly. No feedback on KPIs/metrics. I do not feel empowered to ask questions. Questions are met with slow responses and contradictory answers from dispatchers and management. Sometimes questions go unanswered without follow-up. The company's CRM is buggy and unreasonably difficult to navigate. Outages to the CRM and phone system are frequent, sometimes lasting over an hour.