5y
Thank you for sharing your thoughts and opinions. As a young company, we really do appreciate this feedback and are working to make changes in response to it.
We genuinely appreciate that our tutors are our greatest asset as a company and our most valuable resource. We’re sorry that you felt undervalued during your time at Ringle. We’re working internally and in collaboration with our Ringle Ambassadors to develop new ways of meaningfully displaying our sincere gratitude.
Most recently (as of November 2020), we appointed a new Tutor Relations Manager, herself a tutor with Ringle for 3 years, to improve communication and transparency with our tutoring community and represent the needs of Ringle tutors within the Ringle team.
We very much appreciate your frustration regarding penalties. In response to criticisms about our cancellation and no-show fines, we have since (from late June 2020) scrapped them entirely! They’ve been replaced with our “Star-Strike” system, which is designed to reward rather than penalise our tutoring community through weekly bonuses.
We are committed to improving transparency and communication with our tutoring community. If you have any further feedback or suggestions, please do not hesitate to contact Moorea at tutor-relationships@ringleplus.com.