Vantaggi
Most of the contact centre agents were lovely. Really easy to get on with and all help and look out for eachother. Christmas parties were good.
Svantaggi
Management do not look out for your wellbeing at all! They upsell the commission by promoting one guys earnings (which he unfairly gains) Targets are near enough impossible to get - managers tell you, you’re failing without actually helping you find ways to be better. There could be a war happening and they would still question why you haven’t sold that destination. The pay is minimum. If you work remotely, you will be treated differently and unfairly. Hybrid workers or people in a ‘particular two managers circle’ will thrive and have unfair advantages. Lots of favouritism, lots of bullying by two managers. Educationals are given to the clear favourites and the left over trips, to the people that actually need them (if they’re lucky) Contact centre agents do not receive a bonus like the rest of the company. Yet, will work a lot more hours, on a lot less money and are the main reason the company give a bonus.