Employment - Recensione dipendente - Sr Customer Experience Representative presso Root Inc.

1,0
31 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home is nice

Svantaggi

Their unlimited PTO is the biggest joke around. They get you in the door with that promise and then you can’t take anything. As someone who has worked in the insurance industry for years, their procedures are a freaking joke. The only reason I’m still there is that I can’t quit u til I have another job. I keep hoping they will fire me, but apparently you can’t get fired. They do random audits and no one can pass them because they put too much emphasis on their process guides which are a huge joke. They also lied about the job in the interview to make sure you don’t really know what your job will be.

avatar
Risposta di Root Inc.
8mo
We understand the importance of a work-life balance at Root, which is why we offer permissive—not unlimited—leave, empowering teammates to take the time off that they need without a requirement of accruing hours or a maximum amount of days off. Our PTO policy also necessitates ensuring appropriate coverage to support our customers. We aim to make this policy clear to candidates prior to accepting an offer, so we will be looking into your feedback. Based on your review, it sounds like you are still a member of the team here at Root. If you have concerns about your PTO requests, please feel welcome to connect with your manager or HRBP so we can support you.

Esplora altre recensioni su Root Inc.

5,0
23 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

remote, anywhere in the world pays for license

Svantaggi

no cons at the moment

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Risposta di Root Inc.
1mo
We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.
3,0
20 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Unlimited PTO and Flexibility with Remote Work.

Svantaggi

Unmanageable workloads; the need for OT based on the amount of claims assigned is not sustainable.

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Risposta di Root Inc.
1w
We appreciate your contributions to Root during your time with us and are glad to hear you enjoyed flexibility. Wishing you the best.
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