Unique customer service model - unlike anything I have seen before - Recensione dipendente - Dipendente anonimo presso Rotary

4,0
7 apr 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The turnover rate in the Contact Center was VERY low relative to the industry. The team really knows its stuff, and is moving in a positive direction! Everyone on the team is supportive, but honestly, not many others in the organization really understand what we do.

Svantaggi

Sometimes there would be a lack of clarity on the scope of what we should be doing or what the right/wrong answer would be for the callers - the addition of a Quality Assurance Specialist on the team helped with this, but the position was replaced with a second supervisor. The supervisors were sometimes not able to follow through with giving us the support we needed.

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5,0
13 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people are amazing. The staff are dedicated to doing right to world.

Svantaggi

Need more work life balance

5,0
30 mag 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Rotary provided some of the best working memories in my career. I was brought in for a newly created position and was handed the keys to create. Being given such autonomy really allowed for me to experiment early and find my footing in a new industry/sector without having to be so bogged down with standard "business expectations" that were previously set. On top of this I would like to think I was placed within the best team setting for my personal growth and career ascension. While the area wasn't exactly what made sense for my role, the PEOPLE we're the absolute perfect culture fits. They allowed me to get a well rounded understanding of the business both internal and external as well as provided a safe place to ask questions. Having such a great culture fit on top of a ideal working environment is a very rare find, and I will forever be grateful for those opportunities.

Svantaggi

Being in the non for profit world sometimes makes initiative driving hard as there are competing interest for "the cause" vs "business needs." This mentality would often create issues with IC's who work cross-departmentally being able to push projects along. Too many team silos in departments that need to be more collaborative to be able to work efficiently. Also, the appetite to explore new technology advancements are very slow moving. While budget could be approved, the resources were not often allocated to actual see the project through.

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