Exciting next generation technology provider - Recensione dipendente - Business Development presso Route 101

Opportunities to lead complex customer experience programmes across multiple vendors and technologies. Work spans AI‑driven conversational platforms, IVA integrations, and enterprise‑scale customer journeys, supporting strong professional growth. High level of autonomy and trust in shaping service delivery, governance, and operational readiness. Leadership roles are given space to make meaningful decisions and drive standards. Varied project portfolio that keeps the work interesting and professionally rewarding. Strong collaboration across cross‑functional teams focused on delivering good customer outcomes. Colleagues are supportive and committed even in complex environments. Ability to influence processes, uplift internal capability, and implement structure where it matters most. Genuine scope to improve ways of working and leave things better than you found them. Senior leaders are accessible and open to conversations about change, risk, and delivery. Positive culture for those who like to challenge constructively and drive improvements.

So many interesting projects that you sometimes wonder if cloning yourself is the only way to keep up, although an AI bot might be the more apt option.

This company has a great staff retention rate - people arrive and then they stay! I think it's great the company culture has stayed consistent since I started even though they've gone through a rapid period of growth recently. Employees are given lots of opportunity for development, and I feel confident in management's decision making. Plus there are great socials.

Nothing pressing I can think of.