Vantaggi
Overall, the culture at Rover is great. There are so many people here who genuinely care about each other and are committed to pet safety. Having dogs in the office is such a great vibe, and really helps relieve stress after a tough call, meeting, or just day in general. With that said, if there are too many dogs in your area, it can be a bit overwhelming and distracting (in an absolutely adorable way) when you're trying to focus and get work done. It does take some time to adjust to having so many dogs around when you first start. However, I'm not sure if I can work for a place without dogs around! There can be a lot of potential to gain a lot of varied experience for those coming in at an entry level position. The office is well located and has a lot of amenities nearby. If you're a commuter, Rover provides you with an orca card for bus, train, ferry, etc. Somewhat flexible on work from home requests. It really depends on what team you're on, and I would note that Rover is tightening the leash on people working from home. Stocked kitchen full of snacks and drinks.
Svantaggi
Pay is not competitive and pay raises feel very inconsistent. With that said, in my personal experience the stock incentives have been fairly generous. Way too many reshuffles of the organization. New teams are founded with what seems to be very limited, or no thought into what the scope of these teams should be, and clearly defined metrics for success. I have seen a few of my co-workers (myself included) transitioned to teams without their knowledge or input from their supervisor. This has caused some individuals to be placed on a team they're either not interested in working on or originally signed up for. In some cases, some of these individuals aren't suited for the role to begin with, which in conjunction with the lack of defined metrics, causes them to be considered "under performing," despite the fact they're unsure what's being measured against-- or given any direction on what they should be working on. Upper management is leaning on the "Rover is still a start up" crutch a little too much when they make missteps on priorities and it's very dull to hear the same excuse over and over again. On the operations side of things, Rover does not seem invested in continued development in their employees. You'll still get plenty of chances to get varied experience as I noted above. However, once you're in a role, you can very easily get stuck in the same role with very limited opportunity for growth outside this role as Rover does not seem to promote within very much. There is no internal job board, or structured hiring process for internal candidates if you do end up applying for a new role at Rover. If this trend continues, Rover will continue to lose top talent due to the feeling there is a lack of opportunity. I'm not sure if Rover has picked the right outsourcing partner for our CX operations. The quality and tact of these agents is very questionable at times. These agents often will provide the users with incorrect information and speak extremely unprofessionally with our users. This has also caused a noticeable distain towards these agents from individuals based out of Rover HQ in Seattle and Spokane-- which is not healthy. Rover is too focused on growth right now and is not investing enough time and effort into product improvements. The office layout is a typical open layout, like most start ups. Would really prefer to have some more privacy in my space. Rover does not invest anything to dampen noise, so I hope you like listening to your coworkers calls from down the hallway. The office is always way too cold all year round.