Vantaggi
Great benefits packages, great base pay, some schedules in some departments are great. There is lots of promotion potential to an extent, but you will hit a glass ceiling.
Svantaggi
Chaotic, poorly managed. The supervisors are not the best bunch that the company has to offer, but it's often people who suck up that get promoted into higher positions, not the ones who do the best job or are deserving. The attendance policy is very strict. They do whatever they can in order to avoid paying out incentive. They have very high expectations for some employees and low expectation for others and the cultures in different offices creates a lot of friction. People feel that one call center has less expectation that others and the training is very poor. The company seems to be pushing hard to outsource or move offshore to the Philippines and Guatemala, which creates a lot of stress on employees who wonder if they'll be laid off. Employees have 0 impact on decision and technology is lacking greatly, but the company has no intention to help it's employees do their jobs efficiently to meet their expectations. Richard Fain wants his company to be a Fortune 500, but they're ignoring the basics.