Upper management is detached from front line
Non-competitive pay
Yearly Raises are max $0.50
Risposta di Russell Cellular
1y
Thank you for the review. We are happy to see that you like your team and the atmosphere. We work hard to create a great culture for our team members. We would like to hear more about your comments about upper management and pay structures. We strive to have very competitive pay in the wireless industry and a leadership team open to ideas. Please reach out to us using our anonymous options so we can make the experience better for everyone. Thank you again for your review!
most of the average people there are friendly and positive. Free garbage coffee
Svantaggi
80% of the coaches currently there suck. They do very little for self improvement. The director of the telesales call center likes to threaten your job on the daily. Coaches love to micromanage every aspect of your day letting you know if you’re 1 min too late from breaks. Their sales knowledge sucks and basically comes to “figure it out yourself” they try to provide training in vain because they cannot give you a method that they do not contradict later by going in the complete opposite direction. You’ll get told to do one thing and then the very next week get punished for that thing and get told another thing. Commission structure pays you back Pennies for what you’re selling. You’ll sell a 1k dollar phone and get 5 dollars in commission