The HRES SR. Manager will micromanage you and will not properly train you or your team to properly do your job. They believe week is all the training you need. The system that the utilize it complex and their are several policies that can not be covered in 7 - 10 days. You will be scared to ask questions because the Sr. Manager will ask you what resource did you look at before you reached out for assistance. The manager/director lacks people skills and call center experience. They will tell you it’s like customer service when actually it is customer service assisting internal and third party customers. They do not have a quality team in place to properly monitor and grade calls which will reduce fraud and create training material if needed. You will not be paid additionally for being bilingual. They will ask you to do additional work for other departments and not pay you additionally and call it experience.
