Lets lift the veil and see what's really underneath - Recensione dipendente - Corporate Recruiter presso SBGA

1,0
21 ott 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Being that I worked as a Recruiter for the company for close to 3 1/2 yrs what I can say is this.... It's amazing that this company is still up and running, especially the way that they manage from top to bottom. Beginning as a recruiter for the outside sales reps we definitely misinformed job candidates by giving them false information. First off there's no way on god's green earth that the outside sales reps on average are making 65k-85k in their first year, the probability of I would say 20% of 1st year outside sales reps making that kind of money is slim to none!! The way the compensation is structured is to benefit the company only, I guess really "investing" in their people isn't high on the priority list, they make the outside sales reps jump through hoops to get any kind of money and micromanage them via "keep on track" calls or "Monday morning meetings" which are a requirement. Then we as recruiters tell them that they receive "lead generation support" which comes in the form of a call center rep setting up bogus appointment s that most of the time the store owner didn't agree upon. Next they have the candidates pay for their own flight, rental car, and food while coming out here for a two week training. All in all with expenses calculated generously in the companies favor I would say on average a person coming out for training will be out close to $1,500 or more but the company wants to show they invest in you by providing a "travel allowance" ranging from 500 - $800 so again if you're forking out at minimum $1,500 you're still in the red $700 and oh, they don't provide the travel allowance until the last day of training so god forbid you have a change of heart or they decide you're not a good fit for the job they'll send you back from where you came, no check in hand. As recruiters we emphasized to the candidates to reach out to circle of influence so we can sign a family member up and screw them with our processing rates. They really like to push leases of the hardware that businesses use to conduct transactions, why? Because the company gets paid in full immediately!!! It's a bait n switch scenario, they get customers signed up for multiple services, lease them hardware and make the merchant pay ridiculous fee for getting out of s processing contract. When it comes to recruiting for the call center they pretty much hire anyone, halfway housers, druggies, high risk people and they even got managers with rap sheets longer than a freaking football field. The way they train these telemarketers is a bigger joke than the reps themselves. If that company drug tested it's employees today they'd lose 70% of their staff immediately!!! Managers belittle call center reps, reps come on the floor with alcohol in water bottles, get high in the parking lot, do drugs in the bathrooms, this place is a real class act!!! The sad thing is everyone knows it but they, in the words of my previous joke of a boss "drink the koolaide" aka kiss the right tush, lord knows that's how people got promoted in my dept. They over promise and really under deliver. Micromanagement on all levels, better get that talk time or dials because that equals production, better not question authority, they'll get you out faster than you can say "SCAM" lol. How are those "glorified appointment setters" going? I would say every department in the company is underpaid but on the flipside if you are a performer they will let you pretty much get away with anything I.E. the drunken debaucheries at company parties and what not. If this company had to take a test on how to manage your employees they'd receive an F, if they took a test on how to run a company into the ground i'd give em an A+!

Svantaggi

Need I say more, probably can but I said my piece!

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5,0
3 ott 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great bosses who truly want you to work hard and succeed

Svantaggi

can be tough sometimes like any job / tough quota to hit / but once you find a groove and put the effort in, things pan out

2,0
15 set 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work and willing to give people outside of a sales background a chance.

Svantaggi

- They strongly misrepresent who they are and what they do for businesses. They have you state in your pitch that the company is a small business cooperative, which is just not true. They also essentially have you pitch the company as more than a POS company, which there are other services offered, but they require the POS component which most businesses are strongly against. They will still want you to set up meetings even if a company is open about not being interested in POS. - It's very disorganized which results in wasted effort by employees and aggravation for businesses as they can receive a ton of calls in one day. There's no CRM for employees, and you're asked to prospect and call from google maps but aren't assigned a territory or vertical in a way that ensures there isn't overlap across employees. This results in overlapping efforts, a ton of wasted time, and a lot of irritation from businesses depending on the size of the market you're calling into.

1
avatar
Risposta di SBGA
8mo
As the poster noted – she came from a non-sales background, and therefore some common, and very appropriate, sales strategies were new and foreign to her. We sell a variety of products – from payroll services, to POS hardware, to SEO programs to electronic payments, to inventory management software. Our new team members tasked with sales scheduling, especially during their first year, receive focused training first and foremost on how to book appointments. Since they are not in-the-field sales representatives, they do not attend the same deep-dive product awareness training as sales professionals. Much of what she comments on is material in training for positions that she did not attend. We can see that she developed an opinion about the product line – but her understanding of how they all work together is inaccurate, and that stems from her being in a position that did not require that level of product training. We sell many products. Many of them tie to and use a POS system as a centralized interface. Many of the products we sell do not require a POS system at all. POS systems make the products easier to use – so they are often part of the sale. None of that is misleading – it’s simply having a deeper understanding of business needs and product training. We often will start a sales process focused on one product a customer is interested in – and then introduce additional product offerings during the sales process. This is referred to as cross-selling. In that we only offer products that will be beneficial to / enhance the customer’s operation - this strategy is helpful to both the customer and us. This does at times include taking a sales presentation meeting for payroll services, but then also inquiring about items that they might initially be opposed to. Some customers who have saved the most started their sales discussion with us being adamantly opposed to certain products. ‘I do not want to change my payroll services provider’, for example. Then, after education, and financial calculations – some business owners quickly change their mind when they see the return-on-investment. A great sales representative knows how to present information in a way that’s easy to digest, highlights the benefits, and is delivered in a way that can expand someone’s thinking. We wish this individual all of the best in their future career endeavors.
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