Great benefits and people - Recensione dipendente - Customer Success Manager presso SOCi

Above average pay for industry and position. Unlimited vacation. Great management. Room for growth.

None that I can think of

The people on the ground are great. There are many hardworking, talented individuals who do their best to support one another despite the internal challenges.

Product vs. Sales Gap: The product capabilities were overpromised, leaving the post-sales teams to deal with the fallout. Instead of a true SaaS offering, customers often treat the company like a service agency because the software doesn't reliably do what they expect. Customer Friction: Because of these product gaps, you are constantly dealing with unhappy customers. It’s a "whack-a-mole" situation with technical issues, making it nearly impossible to show long-term value. Internal Ghosting: When you need help with these customer issues, internal support is hit-or-miss. You’ll often find people talking in circles or simply ghosting you when things get difficult. Burnout and Turnover: Between the frequent reorgs and the stress of the product issues, morale is at an all-time low. Many people have either quit, been let go, or have had to take leave for mental health reasons. Pay was lower than industry average, so adding that to all the other issues above means it is not a sustainable place to work long term.