Disappointing - Recensione dipendente - Call Handler presso Saga Group

Feels like each manager needs to prove they still have a purpose in this top heavy company leading to micromanagement often chasing stats on a spreadsheet that mean nothing to customer journey or staff well being. No real interest in improving on any lacking areas with no effort what so ever to evolve, stuck in the past in both ideas and technology. Computers and/or IT equipment is easy a decade old and just about gets the job done... Slowly, very slowly. Internal sites hang on database lock until some one can "reboot the sever" , Career Opportunities rated 1 star as internal hire freeze Compensations & Benefits rated 1 star as wages have no kept up with industry. Culture and Values rated 1 star due to lack of support (support on paper, but can't be accessed if you try) Diversity and Inclusion rated 5 stars as we're all treated the same way, we're worthless. Senior Management rated 1 star as they don't address the obvious problems, or choose no action knowing we'll just leave and go else where. Work / Life Balance rated 1 stars forcing some departments to work 6 day weeks without even a smidgen of over time is why you're losing people. What wants to work 4 full days and two half days ? What's even the point ? Sort your rota out....