Sage

typical call center - Recensione dipendente - Customer Support Analyst I presso Sage

3,0

4 mar 2010

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

To start off, it is a very friendly work environment that gives you lots of feedback. You have the option of working three different shifts which was lovely. You can get to sleep in late

Svantaggi

Your perfomance is based on what customers say about you. If a customer is having a bad day and you solve their issue, you may still get a bad performance score.

3,0

15 apr 2026

Marketing

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

-Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

Svantaggi

-Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

Risposta di Sage

1mo

Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.

typical call center - Recensione dipendente - Customer Support Analyst I presso Sage

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