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      Changes - Recensione dipendente - Customer Support Analyst II presso Sage

      3,0
      18 gen 2015
      Customer support analyst ii
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great people to work with, benefits are pretty decent if you're a single person

      Svantaggi

      Company restructure has caused a huge mess to my day to day job. Don't feel like anyone actually talked to the employees while creating new structure. Also, it seems to be more of a "hit your numbers" job now instead of customer satisfaction. Many of us have managers who are not even the same state, let alone the same office as us. Needless to say, that causes headaches.

      Esplora altre recensioni su Sage

      5,0
      21 giu 2026
      Professional services consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Svantaggi

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2,0
      8 giu 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Svantaggi

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Risposta di Sage
      1w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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