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Sagent Behavioral Health

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Reactive Company with Unhealthy Management Mentality - Recensione dipendente - Dipendente anonimo presso Sagent Behavioral Health

1,0
21 feb 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company is rapidly expanding which allows for quick growth upward from entry level positions. A strong balance of gender equality in management experience, but no other diversity.

Svantaggi

The company only cares about employees that make them the most money (med providers, outpatient therapists, etc.) The community based program gets little to no support from upper management and are over worked. The same pro is also a con. The rapid growth and internal promotions are due to high turn over rates and doesn't mean that the best candidates are always the ones promoted and there is no quality in management training. The growth upwards will get you one quick raise, but after that there is little to no movement or opportunity for growth or development. There is not vertical or even equivalent lateral movement available in the company. Supervisors are unsupportive and don't handle honest feedback well. If you aren't one of the company favorites, you better keep your head down and not say anything. If you have concerns you are supposed to bring them to your immediate supervisor, but she will then bring them to her supervisor and you will be punished for being a negative employee when all you are trying to do is improve the company work environment and mentality. Supervisor was never supportive and quick to throw me under the bus, especially when other departments are involved and you are only doing what your supervisor asks you to do. She has a way with apology emails that she says she's taking the blame but it still hangs you out there that it's your fault. My entire department was demoted before the start of the year and we went from being administrative staff to basically support staff. There is no respect. My supervisor was never on time. The last 2 months of my employment, she rescheduled every meeting we had planned either 15 minutes before it was supposed to start or an hour after. Reinforcing that you don't actually matter to the company and that your work is insignificant if you're not a med provider. These meetings include annual reviews which are scheduled a year in advance but are pushed off for weeks to avoid giving raises. The review process is unfair and you will be blindsided all at once with your deficiencies rather than correcting it and working with you when they are noticed. Supervisor tells you that she doesn't tolerate negative work environments, so instead of team building and trying to create positive environments, encourages you to fake it and bottle it up, which is incredibly unhealthy and infuriating especially in a mental health clinic. The unreported HIPAA violations are atrocious and talked about so casually. There is an entire printer full of health information that is unlocked and easily accessible by anyone that just enters the building. Continuing off of the HIPAA violations, the gossip policy is a joke. It only applies to support staff, but if supervisors are talking about how some patients are difficult when it doesn't actually involve their workflow, it goes unpunished, event when questioned if what is being discussed is appropriate. A coworker questioned gossip once, and was told that it doesn't matter if the supervisor is the one that is also joking about the patient. HR is extremely unapproachable. They never respond to emails in a timely manner. They want honest feedback, but will forward it without your knowledge or permission and they don't do anything with it but punish you for being negative.

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Risposta di Sagent Behavioral Health
9y
Thank you for your review and allowing us to respond to your review, despite many untrue claims that you allege. As you mention, there are many opportunities for job growth, enrichment, development and advancement at Nystrom. Many of our employees have been promoted from their original roles into other roles within the organization. It sounds as if you were even promoted from a Community Based Mental Health Practitioner role, onto our Quality Assurance Team, based on what you’ve written in this review. Nystrom does not favor any class of employee over the others. Our philosophy is we are ONE team and each of our roles (whether that be a clinical role or a non-clinical/support role) is critical in the process of providing the best treatment possible to our patients. Our clinical staff need our support staff, and vice versa. We work as ONE team and no specific groups of employees are favored or valued over others. You also mentioned that you were working in the Quality Assurance Department and that “my entire department was demoted before the start of the year and we went from being administrative staff to basically support staff. There is no respect.” That is completely inaccurate. Nystrom made no changes to your job other than the fact that you were going to be paid hourly (with eligibility for overtime) instead of salary (due to new legal requirements that were out of Nystrom’s control). Your rate of pay remain unchanged and you were then required to work less hours each week with the same amount of pay. Most, if not all, of your cohorts in this same position were happy about this (who could complain about working less hours each week, earning at least the same amount of pay (maybe more with overtime) and have no changes to your job duties)? It sounds like you were formally met with for disciplinary action, which is why you seem to have an axe to grind on your Glassdoor review. You mention that your supervisor was unsupportive and “threw you under the bus” and you were “being punished for being a negative employee” and that “the gossip policy is a joke.” For the readers of this review, Nystrom has good reason to believe who wrote this review and the person who wrote this Glassdoor review was consistently negative, brought in non-work related issues into the workplace, and drug everyone else around her down (other coworkers complained about her as she was impacting their morale at work due to her negativity). This is why she was met with on several occasions about her attitude and without any change and her disregard for others around her, was met with on a formal level to address her behaviors. We have reason to believe she has written this review after she resigned employment with us because she’s angry about our attempts to work with her on improvement and her unwillingness to be a team player with a positive attitude at work. Additionally, Nystrom is HIPAA compliant and takes compliance very seriously. All patient data is safeguarded per legal requirements and the assertion that this Glassdoor reviewer alleges in the review is untrue. We encourage any employee to contact Human Resources at 651-379-1774 if they have any concerns for prompt and immediate resolution. Thank you.

Esplora altre recensioni su Sagent Behavioral Health

5,0
14 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Leaders share a common goal of increasing access to mental health services. Particularly appreciate the legal work that the team does. Flexible work environment

Svantaggi

Health insurance and pay models can be confusing at first

2,0
7 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Its a good place for newer clinicians to gain experience and receive company-paid supervision. One of the strongest aspects of the organization is the flexibility it offers, including a high degree of control over scheduling.

Svantaggi

Nystrom and Ellie merged several months ago, and since then there has been a notable loss of med providers, therapists, directors, managers, recruiters, HR staff, and employees across multiple departments. Although described as a merger, the transition has functioned more like an acquisition, with little of Ellie’s original culture remaining. The EMR transition was poorly executed and created significant disruption for staff. Required training took place during evenings or weekends, cutting into employees’ personal time and work/life balance. Offering snacks or pizza did not make up for the expectation that staff complete training outside normal working hours. Since the merger, productivity and billing expectations have continued to rise while compensation has become less favorable. Pay increases are based only on years within the organization, rather than prior clinical experience or expertise. PTO offerings are limited, and retirement benefits provide only a minimal employer contribution tied to employee participation. There is also currently a shortage of available clients in some areas, and because compensation is heavily tied to the number of clients seen, many providers experience inconsistent and unpredictable income. Employees who raise concerns or offer constructive feedback often feel dismissed or marginalized, while advancement appears more closely tied to alignment with leadership than openness to organizational improvement.

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