Decent enough pay, terrible hours - Recensione dipendente - Cafe Associate presso Sam's Club

2,0
25 set 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They made an attempt to raise their hourly pay, but were always a step behind Target. Sam's Share was a great little bonus as well.

Svantaggi

I started out in carts and they made it very clear that they valued the carts over the safety of their employees. As soon as the customers cleared out, they would send us out into lightning filled thunderstorms and ridiculously cold and hot weather. You had to be almost passing out or freezing to death before they would let you take a couple minutes to breathe. After two years, I was finally moved inside. I was transferred to the Cafe area which was a level 3 job (compared to carts which was a level 1), so I thought I would be getting a raise. They told me it was a lateral move and that, "the AC was my raise". I stuck with it, happy to not be outside and hoping to move elsewhere in the near future. In all honestly, I never had a problem with management until I switched to the Cafe. The people over me honored my availability and the few times I needed time off, they approved it in a timely manner. The people who controlled the food areas, were not as friendly. I had to wait until the last minute to have things approved and I was constantly being told that I had to work past my availability. It eventually got to a point where unless you were one of their favorite people, you did not get hours. I went through a two month period where I was getting 4 to 12 hours a week. When I talked to the person who made my schedule and explained that I was getting 4 hours some weeks and couldn't live off of that, I was told "Oh. Well you have 12 this week." Yeah, that's not the point and that's really not that much better, now is it? I made a few adjustments to my personal schedule and opened up my availability quite a bit. It went okay for a while. Then the 4 hour weeks started rolling in again. When I asked what I could do to fix it, I got, "I dunno. That's just what the computer is setting you at." I came in a few more weeks, thinking if I get one more week with a total of 4 hours, I'm leaving. I looked at the schedule and saw I had literally ZERO. No thanks!

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5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Consistent Schedule and expectations. Every employee in the store is helpful

Svantaggi

Can get very busy and sometimes understaffed

1
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Risposta di Sam's Club
3mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2,0
7 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Svantaggi

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Risposta di Sam's Club
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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