Interviewed for one position and hired for another at the last minute. - Recensione dipendente - Cafe Associate presso Sam's Club

1,0
5 set 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay for the retail field. Okay benefits. Schedule is (supposed to be) posted three weeks in advance. Lots of nice people to work with.

Svantaggi

Schedule is supposed to be posted three weeks in advance but in two months I had to beg my manager for the schedule three different times at the last minute. My spouse lost an entire week of work because couldn't get my schedule to her in time for her boss to write hers. The cafe schedule is extremely erratic and I never know what I am going to work each week because it's always completely different and sometimes we only get four hour shifts. Three disgruntled employees left in one month alone, one taking a thirty percent pay cut just so he could work elsewhere. Even though we have lost three people we are supposed to provide the same amount of output and the managers gang up on you if you can't achieve the impossible workload. I work in the cafe so it's basically like working in a fast food restaurant but I get paid $11/hr. Unfortunately, I was specifically interviewed for night stock and switched at the last second, being told that I was getting my foot in the door. My supervisor (who is almost never around when there is work to be done) denies ever interviewing me for night stock, and in the same breath he says he was being pressured by his boss to put me in the cafe. I asked the supervisor for assistance on new things I haven't done and he has blown me off repeatedly, then gets mad that I don't know how to do something. They aren't hiring any more people for the cafe even though we just lost three, which means I am indefinitely stuck in a position which I loathe because I am not a good fit for restaurant work. The schedule is regularly changed after it gets posted and you can do nothing about it unless you are in school or have a spouse, job, or other obligations but sometimes they act like they couldn't care less. We have to work alone alone a lot and close the cafe by ourselves sometimes which is extremely stressful but we're told to shrug it off. All in all it's the worst position in the entire store and I would not recommend it to anyone. When I started three months ago I thought I could work here for the next twenty-five years and then retire but I can't even get into the department in which I have the most experience.

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5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Consistent Schedule and expectations. Every employee in the store is helpful

Svantaggi

Can get very busy and sometimes understaffed

1
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Risposta di Sam's Club
3mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2,0
7 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Svantaggi

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Risposta di Sam's Club
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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