My time at Santander - Recensione dipendente - Lead Ux Designer presso Santander

4,0
23 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

• Meaningful work. The work I did felt purposeful and had real impact. There's satisfaction in designing for a large-scale financial services business where decisions matter. • Talented, collaborative teams. I worked with intelligent people across product, engineering, and stakeholders who took design seriously and engaged thoughtfully in collaboration. • Learning in a complex environment. Fintech work exposed me to genuine UX challenges around regulation, user behaviour, and business constraints. The problem-solving stretched me. • Design autonomy. I had space to shape how design approaches problems and was trusted with ownership of my work. • Industry exposure. Working at a major financial institution gave me insight into how large organisations operate, manage risk, and think about brand in regulated spaces.

Svantaggi

• Organisational pace. Santander is a large company, which means decision cycles are longer and navigating stakeholder alignment requires patience. Things move slower than they might at smaller companies. • Regulatory constraints. The heavily regulated environment filters out some design ideas for compliance reasons. Not everything that's best for users can be implemented. • Career progression clarity. The path forward and expectations for growth could be more transparent. It's worth clarifying explicitly what advancement looks like in your conversations upfront. • Hierarchy and process. There's a fair amount of organisational structure, which can feel bureaucratic at times and occasionally slow decision-making.

Esplora altre recensioni su Santander

5,0
5 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Bonus based on performance. The company always put on events for the employees. Great work environment

Svantaggi

Work long days. And sometimes weekends. Not much room for growth

4,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Svantaggi

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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