Vantaggi
Good pay
Good pension
Good benefits
Work from home
Svantaggi
Advice is not taken from front line reps
Constantly changing company policies and targets making it worse for employees
Constantly changing schedule as a part time rep ( sometimes 13 hrs a week, sometimes 35)
If you want to work full time it’s a rotation each week with day shifts/evening shifts
Not able to give away or pickup shifts from other employees
Can only refuse a certain number of shifts a month
Tough sales targets sometimes and targets for KPI (your are expected to achieve a certain ACW, call length, sign in etc)
Lots of system issues that affect these targets and it’s our problem
High stress as customers can sometimes be very rude
Lots of turnover lately with employees