Good entry level - Recensione dipendente - Soc Technician presso ScaleMatrix

Phenomenal company to start IT career Employees encourage one another in accomplishing tasks Management cares about employee career success

No cons about this company

Zero experience required. Great manager.

Management: The company is incredibly slow at doing anything. Feels like every little thing requires upper management buy in. They are great to work with though. Career growth: There's no annual performance review or salary increase. Promotions are hard to come by. Your direct manager will push for you to get promoted within the company, but there's simply no positions available. They used to offer Udemy for employees, but that's gone so you don't even have access to that for learning on your own. They offer no incentives to get certified, nor do they offer certification reimbursements. Duty: They say it's a great place to learn IT, but 90% of tickets are out of scope of the department by policy. Most tickets only require you to relay messages from clients to engineers. Outside of that, you'll be running cables, performing network tests (Layer 1 - 3 only). Network troubleshooting is limited to Layer 1 and sometimes Layer 2. Pay: They pay used to be two whole dollars above minimum ($17/hr) for a while. Then the minimum wage got raised to $17.50/hr. So you'll be making minimum wage. No, you won't get paid more for graveyard shift either. Scheduling: No fixed schedules. You might start in Swing Shift, but you'll get rotated through each shift eventually. Shift rotations happen about once a quarter.