Account Representative - Recensione dipendente - Dipendente anonimo presso Schindler

2,0
7 set 2015
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You set your own schedule so, in many ways, it is much like running your own business. It is a lot like being at the spokes of a wheel; you notice a need the customer has for an upgrade or a new service contract, you get the pricing together from the service or repair superintendent, write the contract and sell it to the customer. Lots of independence and a pretty good income.

Svantaggi

Way understaffed. There is ever enough time to actually give good service to customers. The people at the office that you need to see in order to get answers for customers are pulled too many directions to help. There is also a general feeling that poor service is fine, since the customers aren't paying enough for good service anymore (unlike the good old days of 40 years ago. Geez. Get over it already!) The result is poor service and lots of blame thrown around. Also, too few rep's assigned to any area to compete successfully with the other elevator companies, who have two-four times the rep's in the field.

Esplora altre recensioni su Schindler

5,0
25 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

laid back culture, diverse, large global organization

Svantaggi

since the company is so large some of your work could feel "unmeaningful"

2,0
4 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

120 Hours of PTO per year is nice, *if* you get hired on completely. Working with people of different ethnicity is nice.

Svantaggi

These people LOVE their temp workers and will keep you that way as long as possible. No bonuses, no PTO/Sick time, no benefits. You can be strung along for up up to 3 years before being hired on. Benefits are lackluster at best. Dental especially is a joke. You will NOT get promoted. Lateral movement at best, and if you like stress you can become a team lead/supervisor. Management feels completely disconnected, focused more on their spreadsheets than boots-on-the-ground input from factory workers. Communication between departments and levels of management is almost nonexistent. Yearly bonuses are unfairly weighted to favor upper management with unrealistic expectations for participation. * Overtime/Weekend work not required but an unwritten expectation that WILL negatively impact your reviews and bonus Abysmal raise rates. So many work stoppages due to terrible supplier relationships Major holidays extended, use PTO to fill time or go unpaid. (No help for temps) Things are such a frantic unorganized mess that you can never tell if you are understaffed or overloaded with work volume. Management engagement with employees feels like required lip service more than genuine interest. HR is virtually useless and will defer work back onto the employees Point system for attendance is weighted to pressure employees to be at work even if its dangerous. Staying anonymous because there will be a talking to in the office otherwise. Feeling completely undervalued/replaceable/disrespected.

1
avatar
Risposta di Schindler
4mo
Based on your post, it appears you have concerns regarding your experience with Schindler. We take these concerns seriously and would appreciate the chance to speak with you directly. If you wish, please reach out to our Employee Relations Team at sec.employeerelations@Schindler.com. Thank you in advance for your time .
Vedi recensioni per: Utile|Valutazione|Data|Tutto