8y
Thanks for the feedback and don't you worry we will continue to grow and improve what we do. We will be the largest provider of leisure facilities in the UK very soon. Watch this space.
Some really valid points in the cons section and I would like to spend the time to answer these separately
1) Staff feeling separated. This is a challenge for us as a company due to the model and we are always looking to improve this. We have recently increased the number of team meetings/gathers to try help this but further suggestions on this are would be appreciated. The senior team has started work on looking at ways to particularly improving internal communication so hopefully you should see the effect these soon and that should help.
2) work life balance - yes we agree with this, we recently spoke at a regional meet about how we need to monitor/prevent this better because some staff are working way to hard and perhaps over delivering sometimes to clients. This is admiral but not sustainable. We are lucky to have such enthusiastic staff. We have made some recent changes to some processes to take workload off departments, there are more to come and hopefully you have seen these.
3) SLAs - 100% agree, over the past 12 months we have implemented, new inductions, new uniform, SLA of the months awards and the SLA news letters to try and improve this. That said we want to do more and there is again more to come particularly around communication, training/qualifications and progression routes for them