Customer Service Representative - Recensione dipendente - Customer Service Representative presso Scotiabank

The bank is changing and thats one of the reasons I decided to leave. The CEO doesn't care about the service staff anymore. There has been so many layoffs. They are also going through these Waves, which made some employees reapply for their own jobs. They have become so heartless. Cutting hours to employees that have been there a long time, so they can hire someone cheaper. Its just not a pleasant environment. The managers are under a lot of stress and take it out on the staff.