Vantaggi
The employees were really great. There is also a monthly "Game On" competition that allows you to earn $2,500 a month if you can drive metrics. You can have pride selling Kenmore and Craftsman brands, customers really love their products. Payroll was not restricted, I felt like we were allotted enough hours to complete tasks and help customers (in most departments). The store manager training program in Chicago was extensive and comprehensive.
Svantaggi
The pay is WAY below industry standards, no 401k match or annual raises. Customer service network is confusing and horrible. 100 different phone numbers (5 for installation, 5 for delivery, 5 for repair, 5 for appliances, 5 for lawn & garden, etc). You will find yourself apologizing to customers on behalf of the company A LOT. Wrong items delivered at wrong times to wrong addresses. 50% of your time will be spent chasing down issues for customers that you didn't cause. The stores are outdated, you will never receive new fixtures, carpet, registers, etc. no matter how bad your store looks. If you have a horrible, vengeful, incompetent DM like I did your life will be hell. Over 10 salaried managers left her district in a year, but she still has a job because the applicant pool for the company is anemic. If you don't feel comfortable driving metrics and alienating your associates because of it, then stay away.