Middle and upper management has no clue how to build a team - Recensione dipendente - User Experience presso Sears

Working on the creative/user experience team for Online Services, I found that middle and upper management has no clue how to lead or build effective teams. Those appointed to management positions in most cases have no management experience or people skills, and act as if the simple fact that they have a management title entitles them to disrespect "underlings". Creativity is stifled because all aspects of the design is dictated from above and so very little brainstorming is allowed to take place. Designers have no real sense of ownership, in the end it's all up to the whims of management. Across the board, communication is poor, and this trickles down from upper management. There's no rhyme or reason to why things are done the way they are, and those who bring new ideas to the table to improve the process are basically ignored. For someone who genuinely wants to improve things, it's a discouraging environment. It's a dinosaur of a company and despite how innovative the online business unit claims to be, the "we're doing things the way we've been doing things" culture is ingrained.