Wearing too many hats burn you out - Recensione dipendente - Customer Care Agent presso SelectQuote

2,0
6 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Annual enrollment period and open enrollment period is great if you dont mind very long hours. Pay is really good during those times.

Svantaggi

During off seasons they endlessly shuffle you into different campaigns and even different departments and expect you to keep up with each script that will affect your QA scores negatively. While not a sales role, you have commissions that heavily depend on transfers to other sales departments. And with the constantly changing metrics to meet, you have to hope you're above the pip line week to week and month to month.

avatar
Risposta di SelectQuote
7mo
Thank you for taking the time to share your experience. We understand that transitions and change can be challenging, and we truly appreciate the effort and flexibility our agents bring every day. We’ll continue working to create a consistent and supportive experience across all teams. Your feedback is valuable and helps us improve!

Esplora altre recensioni su SelectQuote

5,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people and they always look to do right by their staff

Svantaggi

Not many that come to mind

avatar
Risposta di SelectQuote
4d
Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
3,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Annual bonus based on employee and company performance

Svantaggi

Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

avatar
Risposta di SelectQuote
4d
Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
Vedi recensioni per: Utile|Valutazione|Data|Tutto